Terms of Service
These terms govern your access to and use of Manuall (the "Service"). By creating an account or using the Service, you agree to them.
1. Accounts
You are responsible for the activity that occurs under your account and for keeping your credentials secure. You must provide accurate information and promptly update it when it changes. You must be authorized to act on behalf of the business you register.
2. Subscriptions & Billing
Paid plans are billed in advance on a recurring basis according to the plan you select, starting when you create your account. You may cancel at any time; access continues through the period you have already paid for. We may change pricing with reasonable notice; changes take effect at your next renewal.
3. Money-Back Guarantee
If a billed month of the Service does not meet your needs, you may request a full refund of that month by contacting support@manuall.app from an administrator account on your workspace. This applies to any billed month, not only the first, and no justification is required. Refunds are issued to the original payment method. This guarantee covers Manuall subscription fees; it does not cover payment-processing fees on payments you collect from your own customers.
4. Acceptable Use
You agree not to misuse the Service, including by attempting to access it through means other than the interfaces we provide, interfering with its operation, probing or breaching security, or using it to store or transmit unlawful, infringing, or harmful content.
5. Your Data
You retain ownership of the data you submit to the Service. You grant us the limited rights necessary to host, process, and display that data in order to operate the Service for you. Our handling of personal data is described in the Privacy Policy.
6. Third-Party Services
The Service integrates with third-party providers (for example, payment processing and email delivery). Your use of those features may be subject to the third party's own terms, and we are not responsible for their services.
7. Availability
We work to keep the Service available and reliable but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features from time to time.
8. Warranties & Liability
The Service is provided "as is" without warranties of any kind to the fullest extent permitted by law. To the extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid for it in the twelve months preceding the claim.
9. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access if you breach these terms or to protect the Service or other users. On termination, your right to use the Service ends; provisions that by their nature should survive will survive.
10. Changes to These Terms
We may update these terms from time to time. When we make material changes, we will take reasonable steps to notify you. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
11. Governing Law
These terms are governed by the laws of the jurisdiction in which the Service operator is established, without regard to conflict-of-laws principles.
12. Contact
Questions about these terms can be raised through the support channels available in your account.