Knowledge Base

An internal wiki for your team: SOPs, troubleshooting guides, training notes. A rich-text editor with categories, bookmarks, comments, and version history.

Use cases

• A "water heater install procedure" SOP for new techs.
• A "no-cool AC call" troubleshooting tree.
• A customer-escalation script for the office.
• A "how we handle warranty claims" policy doc.

Author workflow

1. Sidebar -> Knowledge Base -> + New Article.
2. Title, category, and body (the editor handles bold, lists, links, headings).
3. Optional: link related articles for cross-referencing.
4. Save. The article is live.

Discovery

• Browse by category.
• Search: Ctrl+K on desktop, and it's in the global search.
• Bookmarks: pin the articles you reach for often.
• Comments: a discussion thread on each article, with @mentions.
• Was this helpful?: a per-article vote.
• Version history: every save creates a version you can browse.

Master library

Manuall ships a curated master library of trade SOPs and troubleshooting guides. Clone an article into your own KB, and Manuall flags you when the source gets a newer version.

Visible to

Every role, including Technicians on mobile.

Plan tier

Knowledge Base is on every plan.